5 Action Steps Every Maid Service Needs for Streamlining

August 11, 2023 in Business, Systems & Automation

Last Updated on April 4, 2024 by The ZenMaid Team

WHY TRUST US? The ZenMaid team has eight current and past cleaning business owners, including our CEO and founder Amar, who know the ins and outs of the maid service industry like the back of their hands. They share their expertise with us in product development, with the customer success team, and content, which includes the article you’re about to read. We also partner with some amazing leaders in the cleaning industry, like Debbie Sardone, Angela Brown, Courtney Wisely, Chris Schwab, and more, to provide you with the latest industry insights. The tips and advice you’ll find on our blog have helped our team grow their maid services, and we’re excited to share them with you to help you grow your business too.

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The 5 Action Steps Every Maid Service Needs to Streamline Operations

Our team at ZenMaid is made up of maid service owners and industry experts. So… We get it; running a successful cleaning business is no easy task. But remember, we’ve always got your back! In this article, we’re going to spill the beans on five action-packed steps that will transform your cleaning business into a well-oiled machine. We want you to be able to say goodbye to any unnecessary stress and hello to streamlined operations, happier clients, and a team that’s firing on all cylinders. So grab your mop (or maybe just a cup of coffee) and let’s dive into the secrets of supercharging your maid service! 

Action Step #1: Ask for What You Want

It might sound simple, but as business owners, we often forget to ask for what we truly want. Whether it’s setting boundaries, defining your business’s vision, or communicating with clients and your team, asking for what you want is crucial. To help you navigate through decisions and emotions, try using mind mapping. This handy tool helps you put things into perspective and make decisions based on facts, not just feelings.

For example, let’s say a client cancels at 3 am, leaving your technician with an empty slot at 8 am. Using mind mapping, you can identify the problem and find solutions. You could charge a cancellation fee or send out email and text reminders to avoid last-minute cancellations. The key is to empower yourself and your team to be independent thinkers and problem solvers.

Action Step #2: Stop Doing Everything

It’s time to break free from the “I must do it all” mindset. Yes, we understand the struggle, but here’s the truth: You don’t have to do everything! Delegate tasks, improve time management, and embrace the powerful 1-3-5 rule.

This time management gem involves listing one large task, three medium tasks, and five small tasks for each day. It helps you prioritize and get more done in less time, giving you the freedom to focus on the most critical aspects of your business. So let go of that overwhelming load, and watch your productivity soar!

Action Step #3: Have Written Systems

Building a strong foundation for your business means having written systems in place. If all your business processes reside solely in your head, it’ll be challenging to scale and take time off without constant interruptions. Focus on tackling the four essential systems in a maid service: the phone system, hiring system, training system, and sales system.

Take it one step at a time and write these down. Trust us — this investment will pay off tenfold. Alternatively, consider purchasing ready-made systems to save time and effort.

Action Step #4: Embrace Technology

Ah, technology—our modern-day genie granting wishes in the form of automation and efficiency. Embrace it, fellow maid service owners, because it’s your secret weapon for streamlining operations and enhancing customer experience.

Use software to automate scheduling, invoicing, and customer communication. With the right tools, you’ll save time, reduce human errors, and provide a more seamless service to your clients. Embrace the power of technology, and watch your business soar to new heights!

Action Step #5: Invest in Your Team

Your team is the backbone of your maid service, so invest in them! Provide continuous training and create a positive work environment where they feel valued and appreciated. Encourage open communication and offer opportunities for growth within the company. Happy employees lead to happy clients, and ultimately, a thriving business.

Wrapping Up

Now that you’ve created your systems, it’s time to put them into action. We know it can feel daunting, but don’t let it weigh you down! Progress over perfection is the name of the game. Take it one step at a time, just like following a GPS. Each week, implement one system and watch your business transform. The 1-3-5 rule we talked about earlier will help you manage your time efficiently, making implementation a breeze.

As a cleaning business owner, you have the power to shape the future of your company, and with the right tools in your arsenal, there’s no limit to what you can achieve. So take your next step towards progress with confidence, determination, and a firm belief in your abilities. Trust in the systems you’ve put in place, and watch them work their magic. As you witness progress, you’ll gain confidence in your abilities as a business owner. Keep moving forward and embrace the positive changes coming your way!

Next Steps

If you found this article helpful for your maid service, you may also like:

This talk first aired at the 2022 Maid Service Success Summit. The Maid Summit is an annual online event that brings together the most successful leaders in the cleaning industry, like Debbie Sardone, Angela Brown, Courtney Wisely, Amy Caris, Chris Schwab and more. Get free access to masterclasses and workshops to help you grow, scale, and automate your cleaning business to get more leads and profit. Make sure you’re on our email list to find out how to get free tickets to the next event.


Amar is the founder and CEO of ZenMaid Software, Inc. He started and ran Fast Friendly Spotless, a maid service in Orange County, CA. With the help of customized software to automate work he successfully operated the service in under 30 minutes per day. He created ZenMaid scheduling software to help other maid service owners do the same.

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ZenMaid exists to make maid services like yours successful. We started by creating the simplest scheduling software for your maid service. Now we contribute to the industry with events like the Maid Summit, communities of #zenmaiders like the ZenMaid Mastermind on Facebook, and amazing free content like you'll find on this very page. Learn More

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