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Getting Unpaid Cleanings to Zero with Maid Service Software

February 25, 2020 in Automation, Software, Systems & Automation

Last Updated on August 11, 2023 by The ZenMaid Team

Learn how profitable cleaning companies ensure their customers pay on time, every time.

ZenMaid shows you how to get to zero unpaid cleanings with the use of maid service software.

What if there was an easy, quick way to make sure your customers paid on time consistently?

If you had a way that allowed you to quickly charge cleaning client’s credit cards, freeing up hours of valuable time for you to focus on other areas of your business – what could you do with that extra time?

How different would your work week look?

The most profitable and maid services have a process in place that helps make cash, check and credit card collections easy:

The biggest, most successful cleaning businesses require their new cleaning customers to provide their credit card information, even if that customer will be paying by cash or check.

Don’t know how to do this? Keep reading to learn how the big guys use their maid service software to create and implement this automation into their workflow.

Once they have the credit card information on file these cleaning businesses can charge customers who don’t provide their usual payment on time.

It removes a large part of the risk involved with collections.

Maid services that implement this payment process experience far fewer missed payments.

Meaning that their cash flow continues and no time is wasted chasing up missed or late payments.

Why should I use maid service software to keep track of credit cards?

When your customers know you have their credit card on file the idea of not paying isn’t really an option in their minds. They know they’re paying either way, it’s just a question of how they want to pay.

Did you know? ZenMaid can take care of automating payments for you by processing credit cards for your cleaning business through Stripe.

Once the appointments are in your calendar how easy would it be to charge each one with two clicks of a button?

You could close out days on your way back to the office and go home early. Or save one of your office assistants hours of mind-numbing work.

Check out this short video to see how it works

How to tell your customers

It is not necessary to announce this change to all of your cleaning clients. When you onboard new customers, include this in their client agreement.

Here is a script of how to present this to existing and new customers. Include this in an email, over the phone or in your customer agreement.

Credit card script

“We’ll need a card on file for you to get service started. You do have the option to pay with cash or check if that is more convenient for you. We’ll keep your card on file to run only if you don’t pay at time of appointment/by the next appointment/[insert your policy here].”

Implementing this quick and easy automation will mean less time chasing up payments and manually contacting cleaning clients.

This will mean more time to spend on other areas of your maid service.

Why not try it for yourself? Sign up now for a free trial to see how much easier your maid service can be. (click the banner below)

Check out these other helpful articles on ZenMaid Magazine:


Amar is the founder and CEO of ZenMaid Software, Inc. He started and ran Fast Friendly Spotless, a maid service in Orange County, CA. With the help of customized software to automate work he successfully operated the service in under 30 minutes per day. He created ZenMaid scheduling software to help other maid service owners do the same.

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