hands holding two sticky notes with old clients and new clients written on them

How to Fire a Cleaning Client

January 23, 2020 in Grow your Maid Service

We’ve all had clients we wished had never found us. But how do you fire someone you no longer want to serve?

This was the question posed in the ZenMaid Inner Circle, our exclusive group for ZenMaid customers and trial users.

How to Fire a Cleaning Client

Here were two responses from the ZenMaid team (it really helps having a team filled with current and former maid service owners.)

Courtney Wisely (owner at Magic Maids) said this:

“I absolutely love making homes sparkle and that is why I went into this business. I never want any of my clients to feel unsatisfied and I just don’t think we are a good fit for you. I would hate to disappoint anyone and would much rather you be 100% satisfied, so I am going to give you the name of someone that has a bit of a different approach that might work better for you and I truly wish you the absolute best.”

Maria Montserrat Dorian, Sold her maid service after 14 profitable years shared this:

If you are firing verbally, I’d say something similar but be honest, be human. If you are struggling for words, tell them that. “This conversation is really difficult for me, and I apologize in advance if I don’t deliver what I’m about to say perfectly. I am no longer going to be able to clean for you. (then insert Courtney’s content).”

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About the author: Amar is the founder and CEO of ZenMaid Software, Inc ( He previously started and ran Fast Friendly Spotless, a maid service in Orange County, CA. With the help of customized software to automate work he successfully operated the service in under 30 minutes per day. His goal with the maid service software at ZenMaid is to help other maid service owners do the same.

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