{"id":8453,"date":"2023-01-09T14:00:00","date_gmt":"2023-01-09T14:00:00","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=8453"},"modified":"2025-05-22T03:14:08","modified_gmt":"2025-05-22T03:14:08","slug":"10-things-to-know-before-you-train-your-next-cleaner","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/10-things-to-know-before-you-train-your-next-cleaner\/","title":{"rendered":"10 things you should know before you train your next cleaner"},"content":{"rendered":"\n

The following article is based on a talk given by Courtney Wisely at the 2022 <\/span><\/i>Maid Summit<\/span><\/i><\/a>, hosted and organized by <\/span><\/i>ZenMaid<\/span><\/i><\/a>.<\/span><\/i><\/p>\n\n\n\n

About the presenter<\/b><\/p>\n\n\n\n

Courtney Wisely has helped thousands of maid service owners with tech and automation. She started on the ZenMaid team in 2017 by helping owners automate their scheduling while running her own maid service, <\/span>Magic Maids<\/span><\/a>. Courtney founded <\/span>Rescue My Maid Service<\/span><\/a> in June of 2018 and has since grown it to one of the largest teams in the industry. Her passion for educating others fuels her mission, and she has grown a team of like-minded individuals to help her do so. Her Rescue Team is comprised of maid service owners that have graduated her course, the DSB, and that love to help others succeed.<\/span><\/p>\n\n\n\n\n\n\n

\"\"<\/figure>\n\n\n\n

What to expect in this article<\/b><\/h2>\n\n\n\n

Training new cleaners is a challenge for most cleaning business owners. (That\u2019s why we have so many <\/span>free resources for hiring and training<\/span><\/a>!) But why is it so challenging? The main reason we see is that it\u2019s extremely time-consuming and doesn’t always pay off when turnover rates are high. In today\u2019s article, we\u2019re taking notes from Courtney Wisely and her top ten training hacks to train new cleaners. Since we\u2019re trying to save you time, let\u2019s jump right in. <\/span><\/p>\n\n\n\n

Hey! Before you do jump in, we’ve got tons of other helpful guides and articles to help you train your cleaners. Once you’ve read this one, head over to our most read guide on How to Create a Training Program<\/a> for your cleaning employees — bookmark it so you can come back to it!<\/p>\n\n\n\n

\"Courtney<\/figure>\n\n\n\n

Hack #1: Promote the right fit<\/b><\/h3>\n\n\n\n

Starting with the right fit at the promotion stage of your employee search is critical! Instead of \u2018hoping\u2019 you asked all the right questions during interviews, consider using the DISC assessment tool. It\u2019s a way to gauge the personalities of the cleaners that you’re hiring. At Courtney Wisey\u2019s company, her team has found that C’s and S’s work well in their culture. You want to make sure that you are hiring people that are dependable and thorough, kind and respectful in conversation, patient, and knowledgeable. DISC is a great way to sort these applicants out. To learn more about DISC from a cleaning business perspective, check out <\/span>this article<\/span><\/a>. <\/span><\/p>\n\n\n\n

\"Courtney<\/figure>\n\n\n\n

Hack #2: Have a solid plan for orientation<\/b><\/h3>\n\n\n\n

Ever tried winging it through orientation? Yup \u2014 you probably wished you had a plan, which brings us to hack #2: Have a solid plan for orientation through training. <\/span><\/p>\n\n\n\n

So what do you need to cover in orientation? First, understand that cleaners in training are usually brand new and have never taken a cleaning job. They might have a lot of questions you take for granted because you\u2019ve been in the business so long. It’s your job, or your trainer’s job, to go through all of the \u201cwhat ifs\u201d they might run into in the field. <\/span><\/p>\n\n\n\n

Answer these questions before and during orientation:<\/span><\/p>\n\n\n\n