{"id":826,"date":"2020-01-18T19:30:15","date_gmt":"2020-01-18T19:30:15","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=826"},"modified":"2025-05-22T03:16:14","modified_gmt":"2025-05-22T03:16:14","slug":"quotes-into-customers","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/quotes-into-customers\/","title":{"rendered":"How to Turn Quotes into Customers"},"content":{"rendered":"\r\n<p>This article will help you with turning cleaning quotes into happy, paying customers for your cleaning business.<\/p>\r\n\r\n\r\n\r\n<h3 id=\"heading-1\" class=\"wp-block-heading\" id=\"first-up-the-first-thing-to-do-after-quoting-a-home\">The first thing to do after quoting a home<\/h3>\r\n\r\n\r\n\r\n<p>When I first started my cleaning company many years ago (Fast Friendly Spotless) my quoting process went something like this:<\/p>\r\n\r\n\r\n\r\n<p><strong>Step 1) Potential customer calls in and I provide quote\/estimate<\/strong>.* (see note below).<\/p>\r\n\r\n\r\n\r\n<p><strong>Step 2) I do nothing.<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Step 3) My newest customer either called back and booked &#8230; Or they didn&#8217;t and we never talked again.<\/strong><\/p>\r\n\r\n\r\n\r\n<p><em>*If someone called in asking for a quote I\u2019d give it to them over the phone based on the information I had and leave it at that. I did not provide them with a follow-up message or anything in writing.<\/em><\/p>\r\n\r\n\r\n\r\n<p>In hindsight it seems rather obvious that I should have been doing something instead of nothing to encourage my cleaning customer to schedule a cleaning.<\/p>\r\n\r\n\r\n\r\n<p>Thankfully I only did for the first few weeks we were in business before fixing it.<\/p>\r\n\r\n\r\n\r\n<p>There is no doubt that\u00a0<em>failing to send out written quotes<\/em>\u00a0was costing my cleaning business money.<\/p>\r\n\r\n\r\n\r\n<p>The first thing you must do after quoting a new home is to put together a written quote. Then email it to the potential cleaning customer.<\/p>\r\n\r\n\r\n\r\n<p>Why? So many reasons:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>You\u2019ll stand out from the competition that doesn\u2019t follow up.<\/li>\r\n<li>Make the next steps of booking the appointment clear.<\/li>\r\n<li>Show your professionalism and organization.<\/li>\r\n<li>It&#8217;s easy for them to share the quote with their significant other.<\/li>\r\n<li>They can easily refer back to the proposal to call you.<\/li>\r\n<li>Direct them where to find more information about your cleaning services online.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 id=\"heading-2\" class=\"wp-block-heading\">ZenMaid takes the hassle out of creating written quotes for your clients.<\/h4>\r\n\r\n\r\n\r\n<p>Find out how to easy it is to send your clients an estimate through the ZenMaid software:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\r\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/m-BHuKTuA_o\" width=\"560\" height=\"314\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\r\n<\/figure>\r\n\r\n\r\n\r\n<h3 id=\"heading-3\" class=\"wp-block-heading\">When to follow-up with your cleaning customer<\/h3>\r\n\r\n\r\n\r\n<p>Next we\u2019ll cover when to first follow up with your customer after you\u2019ve sent them their written quote via email.<\/p>\r\n\r\n\r\n\r\n<p>I added a process to follow-up with homeowners 48 hours after leaving them with a quote.<\/p>\r\n\r\n\r\n\r\n<p>For us, the best way to close new business was over the phone. I set a reminder in my calendar to call the lead after 48 hours if they had not contacted me.<\/p>\r\n\r\n\r\n\r\n<p>I set a calendar reminder with the cleaning client name, phone number, and quote included for easy reference:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/zenmaid.com\/wp-content\/uploads\/2015\/11\/Google-Calendar-Reminder-Screenshot-1024x482.png\" alt=\"First Thing to do After Quoting a Home\" \/><\/figure>\r\n\r\n\r\n\r\n<p><em>(I don&#8217;t even schedule these calls anymore, my assistant does so these emails just pop up in my email each day. I click the number in it and make the call. That easy.)<\/em><\/p>\r\n\r\n\r\n\r\n<p>It was so simple but again, this little action jumped my new business!<\/p>\r\n\r\n\r\n\r\n<h3 id=\"heading-4\" class=\"wp-block-heading\">Make it easy for your customers to book a cleaning<\/h3>\r\n\r\n\r\n\r\n<p>The ZenMaid software makes it very easy for clients to book a cleaning with you.<\/p>\r\n\r\n\r\n\r\n<p>It&#8217;s a quick set-up to get the forms linked on your website or through your Facebook business page.<\/p>\r\n\r\n\r\n\r\n<p>Find out just how easy it is to get a booking form (or an quote form) set-up to start booking cleanings:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\r\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/xW2yCRYlpwg\" width=\"560\" height=\"314\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\r\n<\/figure>\r\n\r\n\r\n\r\n<h3 id=\"heading-5\" class=\"wp-block-heading\">Try this for the next week and see how it affects your new bookings<\/h3>\r\n\r\n\r\n\r\n<p>After you get off the phone with a potential cleaning customer add it to your to-do list\/calendar. Follow up 2 days later to see if there are any questions or the person is ready to book a cleaning service.<\/p>\r\n\r\n\r\n\r\n<p><em>PRO TIP: If you don&#8217;t want to make calls every day, set your reminders for a single day of the week. By batching your calls you can save yourself a ton of time!<\/em><\/p>\r\n\r\n\r\n\r\n<h3 id=\"heading-6\" class=\"wp-block-heading\">What do you do if they don&#8217;t pick up?<\/h3>\r\n\r\n\r\n\r\n<p>If it&#8217;s been two days since you sent them the estimate, I recommend leaving a voicemail.<\/p>\r\n\r\n\r\n\r\n<p>Leave your contact information for them to contact you with questions or to book the cleaning appointment.<\/p>\r\n\r\n\r\n\r\n<p>Incorporate a sense of urgency by letting them know your schedule is booking up and you would hate for them to miss out on getting their choice of day\/time for their house cleaning.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator\" \/>\r\n\r\n\r\n<p id=\"did-you-know\"><strong>Did You Know?<\/strong><\/p>\r\n<p>\r\n\r\n<\/p>\r\n<p>ZenMaid\u2019s marketing service helps you to track and handle these sorts of follow-ups to your customers.<\/p>\r\n\r\n\r\n\r\n<p>We\u2019ll set you up to strategically follow-up for a full year after your customer gets a quote from you (of course we stop following-up when they book with you).<\/p>\r\n\r\n\r\n\r\n<p>To find out more, visit: <a href=\"http:\/\/get.zenmaid.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ZenMaid.com<\/strong><\/a><\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator\" \/>\r\n\r\n\r\n<p>You and your Maid Service deserve a little peace and quiet.<\/p>\r\n\r\n\r\n\r\n<p>Sign up for your free trial today at\u00a0<a href=\"https:\/\/get.zenmaid.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>ZenMaid.com<\/strong><\/a>\u00a0and discover the freedom and clarity that ZenMaid can bring to your Maid Service!<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><a href=\"https:\/\/get.zenmaid.com\/\"><img decoding=\"async\" src=\"https:\/\/www.zenmaid.com\/wp-content\/uploads\/2019\/05\/free-trial-banner-1.png\" alt=\"First Thing to do After Quoting a Home\" \/><\/a><\/figure>\r\n\r\n\r\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/quick-guide-faqs-for-marketing-a-cleaning-business\/\">Quick Guide: FAQs for Marketing a Cleaning Business<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/the-books-that-changed-how-i-run-my-cleaning-business\/\">The Books That Changed How I Run My Cleaning Business<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/cost-to-start-a-cleaning-business\/\">How Much Does It Really Cost to Start a Cleaning Business?<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/how-to-market-a-cleaning-business\/\">How to Market a Cleaning Business: 10 Strategies that Actually Work<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/how-natalies-15-clean-built-a-15-year-business\/\">How Natalie&#8217;s $15 Clean Built a 15-Year Business<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>The simple mistake that many Maid Services owners make, that costs them a massive amount of business.<\/p>\n","protected":false},"author":7,"featured_media":3595,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":" Turn Cleaning Quotes into Customers  %%sitetitle%%","_seopress_titles_desc":"Don&#039;t make this simple mistake in your home cleaning business - it could be costing you money! Find out what it is and what to do instead.","_seopress_robots_index":"","footnotes":""},"categories":[25,9,24],"tags":[30,28,51],"class_list":{"0":"post-826","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-grow-your-maid-service","8":"category-marketing","9":"category-software","10":"tag-cleaning-business-growth","11":"tag-grow-your-maid-service","12":"tag-marketing"},"_links":{"self":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/comments?post=826"}],"version-history":[{"count":3,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/826\/revisions"}],"predecessor-version":[{"id":15333,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/826\/revisions\/15333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media\/3595"}],"wp:attachment":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media?parent=826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/categories?post=826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/tags?post=826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}