{"id":5705,"date":"2022-07-02T17:00:00","date_gmt":"2022-07-02T17:00:00","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=5705"},"modified":"2025-05-22T03:13:55","modified_gmt":"2025-05-22T03:13:55","slug":"keep-employees-longer","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/keep-employees-longer\/","title":{"rendered":"How to build a maid services that employees love"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Developing a Healthy Employee Culture in Your Cleaning Business\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/-7yCfFGqVLc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><em>The following article is based on a presentation by Juan Chaparro at the 2021 <\/em><a href=\"https:\/\/youtube.com\/playlist?list=PL8Co4V1UoDDCGpF6VpC0DrAtvsNmF6sRv\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Maid Summit<\/em><\/a><em>, hosted and organized by <\/em><a href=\"https:\/\/get.zenmaid.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>ZenMaid<\/em><\/a><em>. Juan is the co-founder of <\/em><a href=\"https:\/\/www.gmaids.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Gmaids<\/em><\/a><em>, a maid service, and PipeHire, a company that offers employee management software for the cleaning industry.&nbsp;<\/em><\/p>\n\n\n\n<p>It\u2019s no secret that losing employees is common, and even expected, in the cleaning industry. The average time an employee spends with a company is about three to four years. Then there are business owners like Juan Chaparro who build retention programs so successfully that some employees stay a decade.&nbsp;<\/p>\n\n\n\n<p>According to Juan, the secret to keeping employees goes beyond money. To have a business that sees its employees returning year after year, make them feel loved, empowered, and like family.<\/p>\n\n\n\n<p>Read on to learn some of Juan\u2019s tips for keeping employees longer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/ZZ1US_WgBuoFV2r6ZHXws6Mtyyddq0IeNvIAkDxG_b9qd_1YVIKymmzYoLKetjqKET9WTEB14tuERkJtMpVUUblxj_VGR5B9F4MezosvlDdkCYoYwXMRWm_7TzDNyRv-PGOzkX0J\" alt=\"\"\/><\/figure>\n\n\n\n<h2 id=\"heading-1\" class=\"wp-block-heading\"><strong>Employee retention tip 1: Build trust from the beginning<\/strong><\/h2>\n\n\n\n<p>It all starts with <a href=\"https:\/\/www.zenmaid.com\/magazine\/ultimate-hiring-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\">hiring the right people<\/a>. People who are a match for your company culture are more likely to stay.&nbsp;<\/p>\n\n\n\n<p><strong>Start with a clear and detailed job posting: <\/strong>Don\u2019t settle for a generic job description. Include as much information as possible about the responsibilities, expectations, working environment, and hours. If you offer training, benefits, or other incentives, include that information as well.&nbsp;<\/p>\n\n\n\n<p><strong>Respond to applicants quickly: <\/strong>Review applications and contact applicants as soon as possible, ideally within an hour after they submit their application. If that\u2019s not possible, aim for the same day. This shows them that you are serious and interested in the skills and experience they offer.<\/p>\n\n\n\n<p><strong>Be detailed in interviews, too:<\/strong> Schedule face-to-face interviews with promising applicants as soon as possible. During the interview, repeat the information you provided in the job description and offer more details about the job. What does an average work day look like? What kinds of situations will they encounter? What are your measurements for success?&nbsp; What it\u2019s in it for them?<\/p>\n\n\n\n<p><strong>Have a money talk: <\/strong>Many business owners assume that employees understand <a href=\"https:\/\/www.zenmaid.com\/magazine\/zenmaid-gusto-payroll\/\" target=\"_blank\" rel=\"noreferrer noopener\">payroll and payment processes<\/a>, but many employees benefit from explanations about the basics. Explain exactly how and when you pay your employees, including timelines, tools, and taxes.&nbsp;<\/p>\n\n\n\n<p><strong>Offer benefits: <\/strong>If you want loyal employees who choose to grow alongside your business, offer them more than a paycheck. Benefits like health and disability insurance, gym memberships, and even snacks will help keep employees happy and motivated.&nbsp;<\/p>\n\n\n\n<h2 id=\"heading-2\" class=\"wp-block-heading\"><strong>Employee retention tip 2: Find creative ways to show your appreciation<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/0J7DPNB-0RbLtvJ62pdHmqfoE7JP_t4-8lsPhHeSWbiwKfWzhfXZJGuxOkVYc3ovx6CxzZ_UNz1DF7ZE4Q1BEkjpsDaNmC2jHKuSxs5JEAWwtm0wo5_kbYn2QJxpbDIptVFViLEs\" alt=\"\"\/><\/figure>\n\n\n\n<p>People who feel appreciated are motivated to perform at their best. Here are some ways to show your employees that you value the work they do.&nbsp;<\/p>\n\n\n\n<p><strong>Recognize birthday, anniversaries, or milestones:<\/strong> Juan provides his employees with lapel pins that display how long they\u2019ve been with the company. You can also get creative with the pins and make them fun. The message doesn\u2019t matter as much as the fact that employees will feel special.&nbsp;<\/p>\n\n\n\n<p><strong>Offer continuous training: <\/strong>Schedule quarterly workshops and webinars to help your cleaners improve their skills. This type of <a href=\"https:\/\/www.zenmaid.com\/magazine\/joanna-douglas\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;training<\/a> reinforces that their work requires skill and talent, which will help them build a sense of pride in their career.&nbsp;<\/p>\n\n\n\n<p><strong>Create a company pledge:<\/strong> This pledge is a promise to your employees about how you will support them while they work for you. Juan\u2019s company pledges that it will pay a living wage and benefits so employees can raise their families in a safe and comfortable environment.<\/p>\n\n\n\n<p><p><strong>Don\u2019t forget the parties:<\/strong> Events like quarterly barbecues that bring people together for food and fun are great for team building and help employees build stronger relationships with each other.<\/p>\n<p><a href=\"https:\/\/get.zenmaid.com\/\"><img decoding=\"async\" src=\"https:\/\/www.zenmaid.com\/wp-content\/uploads\/2019\/05\/free-trial-banner-1.png\" alt=\"\"><\/a><\/p><\/p>\n\n\n\n<h2 id=\"heading-3\" class=\"wp-block-heading\"><strong>Employee retention tip 3: Support employees in their personal lives<\/strong><\/h2>\n\n\n\n<p>Often a business\u2019 support for its employees stops at the end of their shifts. To truly support and empower employees, help them thrive in all aspects of their lives.&nbsp;<\/p>\n\n\n\n<p><strong>Build a career path: <\/strong>Employees don\u2019t want to feel like they\u2019re stuck. Show them how they can get promoted to senior positions. This paints a picture of how their hard work will pay off.&nbsp;<\/p>\n\n\n\n<p><strong>Offer personal development opportunities: <\/strong>Schedule webinars and training that have nothing to do with work. Topics could include personal finance, health and wellness, or languages. Record these trainings and include them in your employee resources so all current and future employees can benefit.\u00a0<\/p>\n\n\n\n<p><strong>Learn more:<\/strong><\/p>\n\n\n\n<p>For more resources on how to grow and perfect your cleaning business, check out the replays from the <a href=\"https:\/\/youtube.com\/playlist?list=PL8Co4V1UoDDCGpF6VpC0DrAtvsNmF6sRv\" target=\"_blank\" rel=\"noreferrer noopener\">2021 Maid Summit<\/a>, hosted by <a href=\"https:\/\/get.zenmaid.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ZenMaid<\/a>. The summit featured more than 60 presentations from other maid service owners who shared tools and strategies to help you achieve the highest levels of success in your business.&nbsp;<\/p>\n\n\n\n<p><strong>If you found this article helpful for your maid service, you may also like:<\/strong><\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/how-reagan-bell-turned-getting-fired-into-a-thriving-cleaning-company\/\">How Reagan Bell Turned Getting Fired Into a Thriving Cleaning Company<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/what-your-cleaning-business-needs-in-a-cancellation-policy\/\">What Your Cleaning Business Needs in a Cancellation Policy<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/why-i-switched-from-hourly-to-flat-rate-after-7-years\/\">Why I Switched From Hourly To Flat Rate After 7 Years<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/why-ryan-williams-started-a-cleaning-business-from-working-at-zenmaid\/\">Why Ryan Williams Started a Cleaning Business From Working at ZenMaid<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/9-scripts-for-upselling-add-on-cleaning-services-during-visits\/\">9 Scripts for Upselling Add-On Cleaning Services During Visits<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>The following article is based on a presentation by Juan Chaparro at the 2021 Maid Summit, hosted and organized by ZenMaid. Juan is the co-founder of Gmaids, a maid service, and PipeHire, a company that offers employee management software for the cleaning industry.&nbsp; It\u2019s no secret that losing employees is common, and even expected, in [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5710,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"How to build a maid services that employees love","_seopress_titles_desc":"Learn how to keep employees longer with support that goes beyond a paycheck. 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