{"id":5509,"date":"2022-02-05T17:00:00","date_gmt":"2022-02-05T17:00:00","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=5509"},"modified":"2025-05-22T03:12:05","modified_gmt":"2025-05-22T03:12:05","slug":"identify-hiring-problems","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/identify-hiring-problems\/","title":{"rendered":"How to Find and Fix the Problems in Your Hiring Process"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Identify Hiring Roadblocks with Krystal Bella\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/4KBo_mwRx0Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Are you having problems hiring and retaining employees for your maid service?&nbsp;<\/p>\n\n\n\n<p>With so many steps in a hiring process, it can seem impossible to pinpoint the exact causes. Trying to fix the problems through guesses and trial and error can be a waste of time and money. That\u2019s why it\u2019s important to be strategic.&nbsp;<\/p>\n\n\n\n<p>Hiring expert Krystal Bella helps her clients avoid the biggest hiring mistakes by asking critical questions about their problems.<\/p>\n\n\n\n<p>Read on to learn Krystal\u2019s methods so you can improve your hiring process and attract, onboard, and retain the best employees for your cleaning service.&nbsp;<\/p>\n\n\n\n\n\n\n<h2 id=\"heading-1\" class=\"wp-block-heading\" id=\"step-1-clarify-your-current-hiring-process\">Step 1: Clarify Your Current Hiring Process<\/h2>\n\n\n\n<p>To begin, write down every step of your hiring process \u2013 from job posting to onboarding and training. Be specific. Include details such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where do you post the job?<\/li>\n\n\n\n<li>How can people apply? Online, on paper, or both?<\/li>\n\n\n\n<li>How do you <a href=\"https:\/\/www.zenmaid.com\/magazine\/hire-best-employees\/\" target=\"_blank\" rel=\"noreferrer noopener\">invite them to an interview<\/a><\/li>\n\n\n\n<li>Where do you host interviews?&nbsp;<\/li>\n\n\n\n<li>How do you make a job offer?<\/li>\n\n\n\n<li>How do you <a href=\"https:\/\/www.zenmaid.com\/magazine\/jean-hanson-onboarding\/\" target=\"_blank\" rel=\"noreferrer noopener\">onboard new employees<\/a>?<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/MPBGlz4mZ9MUFFp5npHDlSxSnnjNFgp8tPQybWTIkjE3dzMEFswjdt0RNhsh1sn-4XggYaVD5KA8TtLiUM3wih3lrxiDGF7XTkwlmEnKzXZihoFPKAqNdYE3nAoDRvloStn4cvgD\" alt=\"\"\/><\/figure>\n\n\n\n<h2 id=\"heading-2\" class=\"wp-block-heading\" id=\"step-2-identify-the-common-stopping-points-for-applicants\">Step 2: Identify the Common Stopping Points for Applicants<\/h2>\n\n\n\n<p>Once you\u2019ve mapped out your whole hiring process, ask yourself where do most people stop in the application process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do they fill out your whole application? Or do most people quit at a certain point?<\/li>\n\n\n\n<li>Do most people respond to the job post, but don\u2019t apply?<\/li>\n\n\n\n<li>Do most people apply, but then don&#8217;t do an interview?&nbsp;<\/li>\n\n\n\n<li>Do they make it to the interview, but then don&#8217;t do complete digital paperwork?&nbsp;<\/li>\n\n\n\n<li>Do most people fail to show up to their first cleaning job?<\/li>\n<\/ul>\n\n\n\n<p>Your answers to this question will help you spot where your process is working and where it\u2019s broken.&nbsp;<\/p>\n\n\n\n<h2 id=\"heading-3\" class=\"wp-block-heading\" id=\"step-3-consider-specific-hiring-problems-and-how-they-affect-your-business\">Step 3: Consider Specific Hiring Problems and How they Affect Your Business<\/h2>\n\n\n\n<p>Rate and ask yourself the following two questions about each of the common hiring problems that will be listed in the next section.<\/p>\n\n\n\n<p><strong>Rate yourself on a scale of 1 to 5:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Every time<\/li>\n\n\n\n<li>Over 50%&nbsp;<\/li>\n\n\n\n<li>50%<\/li>\n\n\n\n<li>Less than half<\/li>\n\n\n\n<li>Rarely<\/li>\n<\/ol>\n\n\n\n<p><strong>\u201cWhat are the commonalities?\u201d<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p>For example, if you\u2019re examining the quality of applicants:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do all the bad applicants have less than one year of experience?&nbsp;<\/li>\n\n\n\n<li>Are they all coming from a specific platform?<\/li>\n<\/ul>\n\n\n\n<p><strong>\u201cWhat is this mistake costing me?\u201d<\/strong><\/p>\n\n\n\n<p><p>What is the dollar amount this mistake costs your business? For example, if you spend $300 on ads, attracting bad applicants is costing you at least $300. If you are turning down a significant number of clients and jobs because you don&#8217;t have enough applicants, that&#8217;s potentially costing you even more.<\/p>\n<p><a href=\"https:\/\/get.zenmaid.com\/\"><img decoding=\"async\" src=\"https:\/\/www.zenmaid.com\/wp-content\/uploads\/2019\/05\/free-trial-banner-1.png\" alt=\"\"><\/a><\/p><\/p>\n\n\n\n<h3 id=\"heading-4\" class=\"wp-block-heading\" id=\"common-problems-with-a-hiring-process\">Common Problems in the Hiring Process<\/h3>\n\n\n\n<p><strong>Attracting bad applicants. <\/strong>Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Posting the job ad on the wrong platform<\/li>\n\n\n\n<li>Running the wrong job <a href=\"https:\/\/zenmaid.lpages.co\/perfect-hiring-ad-direct-link\/\" target=\"_blank\" rel=\"noreferrer noopener\">ad copy<\/a><\/li>\n\n\n\n<li>Poorly worded or formatted applications<\/li>\n<\/ul>\n\n\n\n<p><strong>Not getting enough applicants. <\/strong>Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Low budget<\/li>\n\n\n\n<li>Posting on the wrong platform<\/li>\n\n\n\n<li>Targeting the wrong cities<\/li>\n<\/ul>\n\n\n\n<p><strong>Overpaying for hiring. <\/strong>Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manually responding to applicants<\/li>\n\n\n\n<li>Not monitoring how much your online ads are costing&nbsp;<\/li>\n\n\n\n<li>Having unorganized systems&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>No shows for the interview.<\/strong> Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lack of reminders (emails and texts)<\/li>\n\n\n\n<li>Not having a cancellation or rescheduling option available<\/li>\n\n\n\n<li>Not filtering or not having enough filters to eliminate more candidates<\/li>\n<\/ul>\n\n\n\n<p><strong>Applicants aren\u2019t interested after the interview.<\/strong> Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bad interview questions<\/li>\n\n\n\n<li>Unprofessionalism at the interview<\/li>\n\n\n\n<li>Unprofessional job offer emails<\/li>\n\n\n\n<li>Asking for Social Security numbers or identification cards over texts<\/li>\n<\/ul>\n\n\n\n<p><strong>No shows on the first day. <\/strong>Common cause include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lack of alignment with <a href=\"https:\/\/www.zenmaid.com\/magazine\/cleaning-company-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">your company and its culture<\/a><\/li>\n\n\n\n<li>Lack of understanding about the job<\/li>\n\n\n\n<li>Lack of <a href=\"https:\/\/www.zenmaid.com\/magazine\/how-to-train-your-new-cleaners-for-success-from-day-one\/\" target=\"_blank\" rel=\"noreferrer noopener\">training and processes<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>High turnover.<\/strong> Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improper onboarding<\/li>\n\n\n\n<li>Lack of structure<\/li>\n\n\n\n<li>Bad communication<\/li>\n\n\n\n<li>Rude or unprofessional management<\/li>\n\n\n\n<li>Lack of breaks<\/li>\n\n\n\n<li>Expecting new hires to know everything right away<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/E7Ds92Kjt7seMJIwlJFQQBc2yt8w7I8-Y4hCqP7uamoUW8cR8lu8T5Nl7GqCuIdevwtsrUBZrCrtXB8ys45AY3bFSDKnEMGw1orC-Ao8t4L8kyifFfwqSpb0sTCf71HoAEMcfnN8\" alt=\"\"\/><\/figure>\n\n\n\n<h2 id=\"heading-5\" class=\"wp-block-heading\" id=\"step-4-summarize-your-scores-and-find-your-focus\">Step 4: Summarize Your Scores and Find Your Focus<\/h2>\n\n\n\n<p>Now you\u2019ll begin analyzing your answers to find the areas to improve first:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Write down your rating for each section. Pick the one with the lowest rating (Reminder: the lowest rating on the scale is 1) and choose one possible cause to improve.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then pick the category that\u2019s costing you the most money and choose one possible cause to improve.<\/li>\n<\/ul>\n\n\n\n<p>For example, if you\u2019ve identified \u201cOverpaying for hiring\u201d as an area to focus on and \u201cmanually screening for applicants\u201d as a possible cause, you might do the following to try to improve this area:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.zenmaid.com\/magazine\/scale-your-cleaning-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automate applicant screening<\/a><\/li>\n\n\n\n<li>Include more candidate filters in hiring<\/li>\n\n\n\n<li>Monitor performance<\/li>\n<\/ul>\n\n\n\n<p>Work through the different roadblocks to continue to identify and improve your hiring process. By being strategic in your troubleshooting, you\u2019ll identify the problem areas faster and find better solutions.<\/p>\n\n\n\n<p><p><strong>About the presenter<\/strong><\/p><\/p>\n\n\n\n<p><p>Krystal Bella is the owner of <a rel=\"noreferrer noopener\" href=\"http:\/\/krystalbella.co\" target=\"_blank\">KB Recruiting<\/a>, \u00a0a company that helps cleaning service entrepreneurs start, grow, and automate their businesses. She is a hiring expert, tech automation guru, YouTuber, veteran, and former cleaning service owner.<\/p><\/p>\n\n\n\n<p><p><em><span class=\"notion-enable-hover\" data-token-index=\"0\">This talk first aired at the 2021 Maid Service Success Summit. <\/span><\/em><\/p><\/p>\n\n\n\n<p><p><em><span class=\"notion-enable-hover\" data-token-index=\"0\">The Maid Summit is an annual online event that brings together the most successful leaders in the cleaning industry, like Debbie Sardone, Angela Brown, Courtney Wisely, Amy Caris, Chris Schwab and more. Get free access to masterclasses and workshops that will help you to grow, scale and automate your cleaning business so you can get more leads and create more profit. Make sure you\u2019re <\/span><a class=\"notion-link-token notion-enable-hover\" rel=\"noopener noreferrer\" data-token-index=\"1\" href=\"https:\/\/www.zenmaid.com\/newsletter\/\" target=\"_blank\"><span class=\"link-annotation-unknown-block-id-1412232294\">on our email list<\/span><\/a><span class=\"notion-enable-hover\" data-token-index=\"2\"> to find out how to get free tickets to the next event.<\/span><\/em><\/p><\/p>\n\n\n\n<p>If you found this article helpful for your maid service, you may also like:<\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/the-paper-checklist-that-built-a-million-dollar-cleaning-business\/\">The Paper Checklist That Built a Million-Dollar Cleaning Business<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/cleaning-service-contract-template\/\">Cleaning Service Contract Template for Cleaning Businesses [Free Download!]<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/a-25k-revenue-drop-made-us-more-profitable-what-my-q1-review-taught-me-about-my-business\/\">A $25K Revenue Drop Made Us More Profitable?! What My Q1 Review Taught Me About My Business<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/weve-cleaned-it-all-18-years-of-vacation-rental-secrets\/\">&#8220;We&#8217;ve Cleaned It All&#8221; \u2014 18 Years of Vacation Rental Secrets with LaShanda Brown<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/optimize-your-google-business-profile-for-cleaning-company\/\">How to Optimize Your Google Business Profile for a Cleaning Company<\/a><\/li>\n<\/ul>\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you having problems hiring and retaining employees for your maid service?&nbsp; With so many steps in a hiring process, it can seem impossible to pinpoint the exact causes. Trying to fix the problems through guesses and trial and error can be a waste of time and money. That\u2019s why it\u2019s important to be strategic.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5511,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Hiring problems in your maid service? Here's how to fix them.","_seopress_titles_desc":"Learn from industry expert Krystal Bella to find and fix the problems in your hiring process, so your maid service can hire and retain more employees.","_seopress_robots_index":"","footnotes":""},"categories":[3,99],"tags":[38,312,317,78],"class_list":{"0":"post-5509","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-hiring","8":"category-hiring-training","9":"tag-hiring","10":"tag-interview","11":"tag-krystal-bella","12":"tag-maid-service-hiring"},"_links":{"self":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/5509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/comments?post=5509"}],"version-history":[{"count":16,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/5509\/revisions"}],"predecessor-version":[{"id":13780,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/5509\/revisions\/13780"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media\/5511"}],"wp:attachment":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media?parent=5509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/categories?post=5509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/tags?post=5509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}