{"id":4016,"date":"2021-01-09T08:00:00","date_gmt":"2021-01-09T08:00:00","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=4016"},"modified":"2025-05-22T03:12:34","modified_gmt":"2025-05-22T03:12:34","slug":"employee-performance","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/employee-performance\/","title":{"rendered":"6 Ways to Identify and Improve Employee Performance"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Improve Your Cleaners Performance with Tamara Ard\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AyuCNKEygSI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Your employees are the lifeblood of your cleaning business. As your maid service grows, it becomes more and more important <a href=\"https:\/\/www.zenmaid.com\/magazine\/how-to-hire-and-retain-the-best-employees-for-your-cleaning-business\/\" target=\"_blank\" rel=\"noopener\">to hire and retain employees<\/a> who will grow with you and become a part of your company long term.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are tons of strategies on <a href=\"https:\/\/www.zenmaid.com\/magazine\/how-to-hire-for-your-cleaning-business\/\" target=\"_blank\" rel=\"noopener\">how to hire good cleaners<\/a> and office staff. But what happens after you\u2019ve hired your team? As a maid service owner, you need to learn how to be a good manager and even better leader to set your team up for success and make sure that they are supported in their roles.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a leader, you might find yourself asking, \u201cwhy don\u2019t my employees just do what I want them to do?\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Often, it might seem like your employees are doing things wrong, or they aren\u2019t listening to what you say. When this happens, it\u2019s essential to observe your management style to identify where there are gaps and find new ways to train your team.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we\u2019ll go over management strategies that will help you determine why your employee performance is low and how to set more explicit expectations and find solutions to these problems. Addressing these issues will increase your employee\u2019s performance and help them feel more supported within your company.\u00a0<\/p>\n\n\n\n\n\n\n<div class=\"wp-block-spacer\" style=\"height: 100px;\" aria-hidden=\"true\">\u00a0<\/div>\n\n\n\n<h2 id=\"heading-1\" class=\"wp-block-heading\">Set expectations&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can\u2019t determine why someone isn\u2019t doing what they\u2019re supposed to if there is nothing to measure their performance against. It might be easy for you to see a problem, but if you haven\u2019t set a clear expectation with your employee, it\u2019s doubtful that they know what you expect from them. After all, they can\u2019t read your mind.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When setting expectations, you need to be clear, observable, and demonstrate the behavior you seek from them. This will show them exactly what you mean when you tell them to do something. When they can observe you doing something, or have an explicit set of instructions to follow, then it takes a lot of the guesswork out of the task.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/Vu-GLZeGEWG_0tVTqZv7yULYEhcY1IHKpjvykdUkdkSjQgrSEydj_2rU7cRhg2QZeGt2lKLJ39yliGn-SFYa8Kis5Afg1mi6J-6XpITkVNMRY2mkeqwR6Mpqu6l9aDCcRjHTLmyN\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Setting expectations can look a few different ways. It can take a hands-on approach where the employee shadows you and takes notes. Or it can be as simple as creating checklists for them to follow.&nbsp;<\/p>\n\n\n\n<h2 id=\"heading-2\" class=\"wp-block-heading\">Assess your employees understanding of a task<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve set an expectation, and your employee has been able to observe a task in action, it\u2019s time for you to watch them doing the task. This will allow you to access their skills and provide actionable feedback that they can use to improve. You can ask other staff members in key positions or team members who excel at this task to observe and offer any suggestions or additional training.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For some tasks, it might be beneficial to have the employee write down all of the steps they\u2019ve learned on a sheet of paper. This will show you how much they remember from what they\u2019ve learned and highlight if they are missing any steps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then, sit down with them to talk more in-depth about what they just learned, have them ask any questions, and ask them questions in return to test their proper understanding of the process.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/aK9EEkrl9ITW_uEoVbskD6phGIlBPN_I211m1fDsVPa8cH5wFcfybO1BXDNf1gS2rOtjBMs_d3AO_km5BR8m4_dUXGsWIKGeuyVvi7AOl_Ga7SQg3946A2vnivV_QcIwNbRjEhOB\" alt=\"\"\/><\/figure>\n\n\n\n<h2 id=\"heading-3\" class=\"wp-block-heading\">Give clear and actionable feedback&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When making a new hire, Tamara recommends doing a daily evaluation for the first ten days of employment. Let them know that as part of<a href=\"https:\/\/www.zenmaid.com\/magazine\/4-tips-to-improve-your-maid-services-onboarding-program\/\" target=\"_blank\" rel=\"noopener\"> your onboarding process<\/a>, you will meet with them every day for ten days to talk about their performance and give feedback.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This makes it so that they know to expect a lot of feedback from you and makes it less scary for them when you ask to speak with them about their performance down the line. Having regular meetings like this early on in the relationship will help you to set proper expectations. It will give you a better understanding of what their skills are and what might need additional improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If, after ten days, you\u2019re not noticing any improvement based on the feedback you\u2019ve given, then that might indicate that they are not a good fit and may not be able to meet your expectations in the future.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide regular and constructive feedback so that when those hard conversations come along, you have a frame of reference for their work history, and they are not blindsided<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/w1x97v-SBlBrpcjv2qhbZyY04nixEZibGNXA0-Zn148qvXmfeS9MxZkUIF7wnjkszdCPMrP-RXUGzP6DGjtoS-QpMSZ3MwYac-tU-gr1SIieDTsvStxuH2FqBCHBKpkmXiMZUhC-\" alt=\"\"\/><\/figure>\n\n\n\n<h2 id=\"heading-4\" class=\"wp-block-heading\">Understand why they are not meeting your expectations&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There is always an underlying reason as to why your expectations aren\u2019t being met. These reasons might not always be clear or easy to fix, but it\u2019s important to understand them to figure out how to take the next steps. Here are a few reasons why an employee\u2019s performance might be suffering.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They don\u2019t know how to do the task&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you don\u2019t have clearly outlined steps for doing tasks, the employee can\u2019t know the exact way you want it done. This can be easily solved by <a href=\"https:\/\/www.zenmaid.com\/magazine\/automate-your-maid-service-with-systems\/\" target=\"_blank\" rel=\"noopener\">creating documented systems<\/a> and processes that your employee can refer to when they don\u2019t know how to do something.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They haven\u2019t received enough feedback&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you don\u2019t give proper feedback or course-correct, then your employee might not even know they\u2019re doing something wrong. You need to provide consistent feedback so that they\u2019ll learn from their mistakes and find ways to improve on them.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you give employees encouragement and positive affirmation, they will feel more compelled to do a better job and will also <a href=\"https:\/\/www.zenmaid.com\/magazine\/design-a-cleaning-company-that-people-want-to-work-for\/\" target=\"_blank\" rel=\"noopener\">feel happier and more supported in their roles<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They can not do the job&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve set expectations and given necessary feedback, and they are still doing things wrong, they might just be unable to do the job. Sometimes, the job is too physically demanding. Sometimes they are trying their best, but are not detail-oriented enough to follow directions and meet the minimum expectations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regardless of the reason, you need to identify early on if the performance issues are due to a lack of training or just because the employee cannot do the job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They make a choice&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, poor performance has nothing to do with a lack of training or skills. Some employees might decide that they don\u2019t like the job they\u2019re doing or it\u2019s not something they enjoy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether or not they realize it, this apathy or lack of interest in the role can translate to poor job performance. For some employees, this role is just a placeholder job for them. They will never be fully committed to improving because they are actively looking for something else.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, some hires might have a problem with authority or might not like working with the rest of your team members. These are all choices the employee makes that affect their performance, and that no amount of training will change.\u00a0<\/p>\r\n<p><a href=\"https:\/\/get.zenmaid.com\/\"><img decoding=\"async\" src=\"https:\/\/www.zenmaid.com\/wp-content\/uploads\/2019\/05\/free-trial-banner-1.png\" alt=\"\" \/><\/a><\/p>\r\n<p>\n\n\n\n\n\n<\/p>\r\n<h2 id=\"heading-5\" class=\"wp-block-heading\">Identify who owns the problem\u00a0<\/h2>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">When you notice an employee performing poorly, it\u2019s important to identify who owns this problem.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Is poor performance due to the employee being under-trained or unsupported? It\u2019s your job as a leader to set expectations, <a href=\"https:\/\/www.zenmaid.com\/magazine\/cleaning-business-training-program\/\">train the employees<\/a>, and give feedback. It\u2019s up to you to decide if you feel that you need to invest more time into training them, or if they don\u2019t think that more training will help them improve.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Sometimes, no matter how much training and support you give an employee, they are just not equipped to do the job at hand. It might not be the right type of role for their personality or their physical abilities.<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">In some cases, the employee might be going through personal issues that can be impacting their performance. You can have a meeting with the employee to try and get a better understanding of what is going on.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">In this meeting, try to be open-minded and curious by asking them how they feel about the job, if it aligns with their goals, or if there is something else going in their life that is affecting their work.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Sometimes if it is a personal issue, giving them a few days off might help them come back to work with a clear head. Sometimes, they are just not invested in the job, or they don\u2019t like the work.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">These conversations can reveal the real cause of the performance issues and help you make a better decision as to how to address them.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<h2 id=\"heading-6\" class=\"wp-block-heading\">Dignified termination\u00a0<\/h2>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">If you\u2019ve given an employee multiple chances to improve their performance and still don\u2019t see any changes, then it might be time to decide to end the relationship.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Keeping employees who are not meeting their minimum performance requirements can hurt your company and demoralize your other staff members who meet or even exceed your expectations.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Before deciding to terminate a team member, make sure that you have given them a proper warning in the form of a verbal conversation about their performance as well as a written notice.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">This is to let them know that if their performance does not improve, they will be subject to disciplinary action, including termination.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/44hdbbc7wCDEQbwuBC669bPyrcZBlNNfpTgVJR7fgBCb5bL3f4ADXyGnjqtre4oxmIiYUe4W3IVmJVInGWNkQDsJgvdwo-tenHtVY4TrtRBDeZ-gUYIWCWfj-PFV5OuzKuqGd4o9\" alt=\"\" \/><\/figure>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">It\u2019s important always to give them a chance to do better and prove that they can improve before making the final decision. If they\u2019re still unable to meet your expectations, it\u2019s time to decide to terminate them as an employee.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">When letting them go, make sure to do it with respect and dignity. Your whole team is watching how you treat your employees. If you mistreat one person, then everyone will notice, and it can affect the morale in the company.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Be as gracious as possible in thanking them for their time and let them know that it is not a reflection of them as an individual. Instead, they are just not the right for this job, and are better suited in a role that is more in line with their skills.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<h2 id=\"heading-7\" class=\"wp-block-heading\">Final Thoughts<\/h2>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Remember that your success as a business is very determinant of your employee\u2019s success within your maid service. It\u2019s important to give your team the right tools and provide them with the right leadership that they need to be successful. Their success within your maid service will impact the growth and success of your business as a whole.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">Having high expectations of your employees also means putting in the necessary effort to train them, provide feedback, and help them improve. It might seem like a lot of work, but it\u2019s a crucial part of creating a successful cleaning business.\u00a0<\/p>\r\n<p><strong>About the presenter<\/strong><\/p>\r\n<p>Tamara Ard is the founder and co-owner of <a href=\"https:\/\/www.myamazingmaid.com\/\" target=\"_blank\" rel=\"noopener\">My Amazing Maid<\/a>. She\u2019s started and operated two non-profit international training organizations, as well as two home services businesses. This post will highlight her systems for identifying and improving employee performance and her strategies for training and retaining the right employees for your maid service.\u00a0<\/p>\r\n<p>\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\"><em><span class=\"notion-enable-hover\" data-token-index=\"0\">This talk first aired at the 2020 Maid Service Success Summit.<\/span><\/em><\/p>\r\n<p><em><span class=\"notion-enable-hover\" data-token-index=\"0\">The Maid Summit is an annual online event that brings together the most successful leaders in the cleaning industry, like Debbie Sardone, Angela Brown, Courtney Wisely, Amy Caris, Chris Schwab and more. Get free access to masterclasses and workshops that will help you to grow, scale and automate your cleaning business so you can get more leads and create more profit. Make sure you\u2019re <\/span><a class=\"notion-link-token notion-enable-hover\" href=\"https:\/\/www.zenmaid.com\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\"><span class=\"link-annotation-unknown-block-id-1412232294\">on our email list<\/span><\/a><span class=\"notion-enable-hover\" data-token-index=\"2\"> to find out how to get free tickets to the next event.<\/span><\/em><\/p>\r\n<p>\n\n\n\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">If you found this article helpful, check out these ones:<\/p>\r\n<p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/7-metrics-to-measure-service-quality-for-residential-cleaning-businesses\/\">7 Metrics to Measure Service Quality for Residential Cleaning Businesses<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/9-daily-checklists-for-running-a-smooth-cleaning-franchise\/\">9 Daily Checklists for Running A Smooth Cleaning Franchise<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/how-we-got-free-local-news-coverage-for-our-cleaning-business\/\">How We Got Free Local News Coverage for Our Cleaning Business<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/how-reagan-bell-turned-getting-fired-into-a-thriving-cleaning-company\/\">How Reagan Bell Turned Getting Fired Into a Thriving Cleaning Company<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.zenmaid.com\/magazine\/what-your-cleaning-business-needs-in-a-cancellation-policy\/\">What Your Cleaning Business Needs in a Cancellation Policy<\/a><\/li>\n<\/ul>\n\n\n<\/p>\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n<p>\n","protected":false},"excerpt":{"rendered":"<p>Your employees are the lifeblood of your cleaning business. As your maid service grows, it becomes more and more important to hire and retain employees who will grow with you and become a part of your company long term.&nbsp; There are tons of strategies on how to hire good cleaners and office staff. But what [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"0","_seopress_robots_imageindex":"0","_seopress_robots_snippet":"0","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[125],"tags":[154,155,153,58],"class_list":["post-4016","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-employee-performance","tag-hiring-and-training","tag-tamara-ard","tag-training"],"_links":{"self":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/4016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/comments?post=4016"}],"version-history":[{"count":9,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/4016\/revisions"}],"predecessor-version":[{"id":13816,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/posts\/4016\/revisions\/13816"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media\/4018"}],"wp:attachment":[{"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/media?parent=4016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/categories?post=4016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenmaid.com\/magazine\/wp-json\/wp\/v2\/tags?post=4016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}