{"id":1235,"date":"2020-01-21T10:01:31","date_gmt":"2020-01-21T10:01:31","guid":{"rendered":"https:\/\/www.zenmaid.com\/magazine\/?p=1235"},"modified":"2025-05-22T03:16:21","modified_gmt":"2025-05-22T03:16:21","slug":"maid-service-software-changed-this-owners-life","status":"publish","type":"post","link":"https:\/\/www.zenmaid.com\/magazine\/maid-service-software-changed-this-owners-life\/","title":{"rendered":"[Case Study] How a Bad Haircut changed this Maid Service owner’s life forever"},"content":{"rendered":"\r\n

Find out how one Maid Service owner transformed her business by focusing on automating 7 areas of her cleaning business.<\/h3>\r\n\r\n\r\n\r\n

The Beginning \u2013 Before maid software<\/h2>\r\n\r\n\r\n\r\n

Like many Maid Service owners, Marlene Lybarger of Maid to Shine insisted on doing everything herself as she grew her business. She had no maid software or help other than her cleaners.<\/p>\r\n\r\n\r\n\r\n

She wanted to control the quality of her business as much as possible, and what better way than to do as much as possible herself?<\/p>\r\n\r\n\r\n\r\n

After a few years however, she had reached her breaking point and was completely burned out.<\/p>\r\n\r\n\r\n\r\n

She realized that if she continued on her current path, she\u2019d never survive.<\/p>\r\n\r\n\r\n\r\n

Marlene had fallen out of love with her cleaning business and was struggling to grow and market it.<\/h4>\r\n\r\n\r\n\r\n

In her own words, she had \u201cstopped fighting for it\u201d and was an \u201cabsentee owner for all the wrong reasons\u201d.<\/p>\r\n\r\n\r\n\r\n

\"Marlene-Lybarger-ZenMaid\"<\/figure>\r\n\r\n\r\n\r\n

That\u2019s when a bad haircut changed her life.<\/h2>\r\n\r\n\r\n\r\n

Thankfully it wasn\u2019t Marlene\u2019s hair that was ruined, but her son\u2019s (who was thankfully too young to remember the traumatic experience!).<\/p>\r\n\r\n\r\n\r\n

See, Marlene decided to cut her son\u2019s hair to save a measly $10. And upon completion, the boy\u2019s grandfather took a quick look at Marlene\u2019s work and said lovingly:<\/p>\r\n\r\n\r\n\r\n

\r\n

Leave [haircutting] to the professionals, Marlene.<\/em><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n

The lesson was immediately clear.<\/h3>\r\n\r\n\r\n\r\n

Marlene had been struggling with marketing and growing her cleaning business despite many things running well internally. Her father\u2019s comment triggered an epiphany\u2026 she immediately searched for professional marketing help for her maid service (that could do a better job than she could).<\/p>\r\n\r\n\r\n\r\n

An <\/em><\/strong>important note:\u00a0<\/strong>The smartest business owners and CEOs always find the person that can do the task or job better than they can, and let them. The most successful entrepreneurs know that they could never do everything themselves!<\/em><\/p>\r\n\r\n\r\n\r\n

She went through a few marketing \u201cagencies\u201d with virtually no results.<\/p>\r\n\r\n\r\n\r\n

That was until she finally met Debbie Sardone<\/strong><\/a> of the Maid Coach.<\/h3>\r\n\r\n\r\n\r\n

In Marlene\u2019s own words:<\/p>\r\n\r\n\r\n\r\n

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I can say with confidence that I finally found the missing elements to run a successful cleaning business through Debbie Sardone’s Cleaning Business Fundamentals<\/strong><\/a>. She knows what the missing pieces are because she\u2019s been there, done that, much like your\u00a0maid software<\/strong><\/a>\u00a0with ZenMaid.<\/em><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n

Once Marlene was working with Debbie, she quickly shifted her focus from just marketing to ALL areas of her cleaning business which needed improvement.<\/p>\r\n\r\n\r\n\r\n

She searched for a maid software and quickly came across ZenMaid:<\/h3>\r\n\r\n\r\n\r\n

For me it was pretty simple, I wanted online scheduling, so my office assistant and I could work from home when needed or wanted.<\/p>\r\n\r\n\r\n\r\n

In the bad winter weather, I had to brave my way to the office to get to the schedule for postponing clients. I also wanted a schedule where you could see exactly<\/em> <\/strong>where an opening was, what time the cleaning team would be finished, and be able to view the entire staff on the dashboard.<\/p>\r\n\r\n\r\n\r\n

It was just logical to look for an online scheduling software created for Maid Service owners.<\/h3>\r\n\r\n\r\n\r\n

Of course, the free trial <\/strong><\/a>showed me just how much more<\/strong> I could get from a software like ZenMaid! Honestly, I didn\u2019t know what I was missing things like text reminders for cleaning clients.<\/p>\r\n\r\n\r\n\r\n

\"maid<\/a><\/figure>\r\n\r\n\r\n\r\n

Thanks to maid software, everything got easier<\/h2>\r\n\r\n\r\n\r\n

With scheduling suddenly made easy, Marlene had more time to focus on the systems and processes from Debbie Sardone’s Cleaning Business Fundamentals:<\/p>\r\n\r\n\r\n\r\n

1) Hiring<\/strong><\/a>
2) Training<\/strong><\/a>
3) Marketing<\/strong><\/a>
4) Sales<\/strong><\/a>
5) Office\/Admin tasks \u2013 Maid software
6) Quality Control\/Assurance
7) Metrics\/the NUMBERS<\/strong><\/a><\/p>\r\n\r\n\r\n\r\n

\"excited<\/figure>\r\n\r\n\r\n\r\n

Marlene was pretty excited about what she discovered:<\/p>\r\n\r\n\r\n\r\n

What she now had access to with the ZenMaid Maid Service software:<\/em><\/p>\r\n\r\n\r\n\r\n