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Cancellation Policies for Maid Services

Pick Your Maid Service Cancellation Policy

Here are multiple sample cancellation policies you can use for your maid service.

Just pick the policy that best fits your needs, plug in your maid service’s information and you’re good to go!

You’ll want to share this new cancellation policy when you first sign up a new customer and you’ll want to remind them before every appointment so you can enforce any cancellation fees you charge.

You can send these appointment reminders automatically, with your new cancellation policy, using the ZenMaid maid service software.

The policies below were shared publicly by ZenMaid customers – your cancellation policy details may differ but you should be able to copy, paste, and adjust as necessary.

There’s even a template below to help you notify your current customers that you’re implementing a new cancellation policy!

If this helps you and your company, please feel free to share this blog post with other maid service owners who you think would benefit from this.

Maid Service Cancellation Policy Example 1

[Insert company name here] — CANCELLATION POLICY

In the event that the Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hours notice to [insert company name here] is required. Notice may be given by email, SMS (text) or phone. Should the Client fail to give forty-eight (48) hours notice on more than one (1) occasion, the Client must pay 50% for the cancelled cleaning first offence and 100% of the fee for cancelled cleanings thereafter. Cancelling more than three (3) consecutive cleanings or more than seven (7) total scheduled cleanings, without prior approval of [Insert company name here], will be deemed a material breach and allow [Insert company name here] to cancel the contract and/or pricing agreement or to seek legal remedies.

In the event that [Insert company name here] needs to cancel a scheduled cleaning appointment 24 hours notice will be given to client. If [Insert company name here] fails to give 24-hour notice quiet will be offered one free cleaning.

Maid Service Cancellation Policy Example 2

[Insert company name here] — CANCELLATION POLICY

Please note that if service is cancelled with less than 24 hours notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation/lockout fee equal to half the service price will be charged to the credit card on file.

Maid Service Cancellation Policy Example 3

[Insert company name here] — CANCELLATION POLICY

Once you’ve made an appointment with [Insert company name here] we have now returned to the appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time you will be charged 50% (half) the amount of your agreed rate for the cancelled appointment. We kindly ask for a 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

What to say when notifying your Current Customers of Your New Cancellation Policy

Dear [client],

We wanted to let you know that as of [date of change] we will be starting with a 24 hour cancelation policy with an [fee here]. This helps keep our schedules for our employees full. We appreciate the advanced understanding. Should you wish to read more on this please visit our T&Cs here [link to t&c] or reach out to us via [your preferred method of communication].

Use ZenMaid to automatically remind your customers of their upcoming cleaning and include your new cancellation policy

Sign up for your free trial today at and discover why our cleaning business software is preferred by maid service owners just like you around the globe.


About the author: Amar is the founder and CEO of ZenMaid Software, Inc ( He previously started and ran Fast Friendly Spotless, a maid service in Orange County, CA. With the help of customized software to automate work he successfully operated the service in under 30 minutes per day. His goal with the maid service software at ZenMaid is to help other maid service owners do the same.

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