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5 things Your Maid Service Voicemail Recording Must Have

Last Updated on October 7, 2022 by The ZenMaid Team

Your business voicemail recording is a great opportunity to extend your marketing to current and potential customers. Make sure you are maximizing your marketing reach with these 5 tips to optimize your voicemail recording.

Here atย ZenMaid, the onlyย cleaning business softwareย focused on you, the owner, weโ€™re dialed in on the little things that you can do for your maid business that will have the most impact on how many cleanings you have per month.

More cleanings means more money and more money means you can grow faster.

I’d be willing to bet that a lot of Maid businesses really donโ€™t think about their voicemail recording more than a handful of times over the course of the lives of their business.

Your voicemail, which gets heard every single time someone doesnโ€™t manage to reach you on the phone, is a prime opportunity to be marketing to your customers.

Youโ€™re a pretty busy person, right?ย I bet you miss calls quite a lot.

Voicemail is what gets heard each time a call is missed, whether it be a customer, employee, supplier or potential new cleaning customer. This is a great opportunity for you to market your cleaning business without being obtrusive or too salesy. Just provide whoever is on the other end of the line with all the information they could need and theyโ€™ll appreciate you for it.

Your current customers will like you just a little bit more and youโ€™ll make it easier for new leads to get details on your cleaning services if you are not available to take their call.

So, what makes a good voicemail for a cleaning business?

There are 5 things that every voicemail recording should include:

1 & 2. Company name & website

Havingย your company nameย is obvious, but, a lot of people forget to include their website in the recording as well. Your website should be a strong asset to your business. In this day and age it isย theย place for a potential customer to get more information about your cleaning company and to get to know your Maid Service brand. This can be the difference between them answering the phone when you give them a call returning your voicemail message.

Note: If you donโ€™t have a website yet you can talk to the team here atย ZenMaidย about how to get a Maid Service website built. Itโ€™s a service that we may be offering in the near future.

3. Office/business hours

Youโ€™ll want to have your office hours in the voicemail so that cleaning customers know when they can connect with you. You donโ€™t have to always be available during all of those times, itโ€™s just the possibility youโ€™ll actually pick up your phone or will be able to give them a call back during those hours. Adding inย office hoursย makes your business sound much more professional. Itโ€™s the sign of a more established, well-run company to have business or office hours.

4. A slogan or branding

Last but not least aย slogan or branding: this is really more important for new customers and people that are calling or leaving a voicemail for the first time rather than returning ones (though it helps a little with them too!). A catchy phrase makes it easier for people to remember your name and recognize you when you give them a call back.

Keep in mind how many other Maid Services people may call as they shop around. Be the Maid Service whose name this person remembers.

5. Ownerโ€™s name (optional)

Finally, you can mention your name in the recording. This is a good idea if your calls are still coming into a cell phone. If youโ€™re on a first name basis with all your customers, it adds that extra personal touch to include your name in the voicemail. If youโ€™re not on a first name basis, but youโ€™d like to be, then use your name to encourage customers to use it!

Examples:

โ€“ โ€œBobโ€™s Cleaners, serving the Philadelphia area since 1977″

โ€“ โ€œAmerican Maids “Cleaning Your Home is our Pleasureโ€

โ€“ [your company slogan here] Just be sure to keep it consistent to your current branding.

An example of a great Maid Service voicemail:

โ€œYouโ€™ve reached Mandy with More Homes Cleaned โ€“ Clevelandโ€™s best maid service. Weโ€™re available between 7 am and 6 pm but can’t come to the phone right now. Weโ€™re looking forward to leaving you a sparkling home so leave a voicemail with your name, number, and a message and weโ€™ll get back to you as soon as we can. You can also check out more information on our service atย www.MoreHomesCleaned.com*โ€

* If you can offer an incentive to visit your site, like an instant booking or quote form for example, it can go a long way toย land you new business. If you have a great voicemail AND they visit your site itโ€™s a guarantee theyโ€™ll remember your name even if they donโ€™t book immediately. ย 

Setting up your voicemail with these tips, shouldn’t take more than 5 minutes out of your day. Just put together a quick script that includes more information included in the list above then you currently have. Donโ€™t worry about itย being perfect; having the information available for customers is better than not!

It will go a long way to your brand awareness and ultimately… your bottom line.

If these tips work for you, please share your experiences in the comments with us in theย ZenMaid Mastermind.


You and your Maid Service deserve a little peace and quiet. Sign up for your free trial today atย ZenMaid.comย and discover the freedom and clarity that ZenMaid can bring to your Maid Service!

Check out these other helpful articles on ZenMaid Magazine:

ZenMaid

Amar is the founder and CEO of ZenMaid Software, Inc. He started and ran Fast Friendly Spotless, a maid service in Orange County, CA. With the help of customized software to automate work he successfully operated the service in under 30 minutes per day. He created ZenMaid scheduling software to help other maid service owners do the same.

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ZenMaid exists to make maid services like yours successful. We started by creating the simplest scheduling software for your maid service. Now we contribute to the industry with events like the Maid Summit, communities of #zenmaiders like the ZenMaid Mastermind on Facebook, and amazing free content like you'll find on this very page. Learn More

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