Service is the Name of the Game (CD), by Sharon L Cowan, CBSE
Customer Service Is King. We’ve all heard that saying but how do you deliver the best customer service within reason?
Industry Expert Sharon L. Cowan, CBSE tackles tough issues we all face in this business like:
- The customers that want the world, but don’t want to pay for it
- How to raise your current level of customer service…to excellent
- How to keep customers coming back for more
- What makes customers scream, yell and leave?
- Can you really fire a customer?
- When is enough really enough
- and a new problem in the digital age… When do you call? When do you email? When do you visit in person?
This Audio CD Presentation and Worksheets ships in 2 business days.
Members – Please Note:
When ordering products, the price shown in the shopping cart is the non-member price. If you are a member of The Janitorial Store, your member price will be discounted off the total sale. Be sure to use your member email address so the shopping cart knows that you are a member and takes the appropriate discount.
Steve and Jean Hanson are President and Vice President (respectively) of www.myhousecleaningbiz.com and www.TheJanitorialStore.com. They’ve been in the industry a combined 30 years with a wide variety of success and experience.