[Paperback Book] – Finding, Training and Keeping GREAT Service Employees 101 by Dick Ollek
This book is not your typical boring Human Resource handbook but rather a “how to” guide on how to be creative in finding the right GREAT employees for your organization and how to implement the procedures and policies that have them wanting to make your company a career rather than a job.
Dick explains the difference between just hiring a “warm body” and recruiting someone that can become a valuable asset to your company, either full time or part time.
He shows you how to be creative in recruiting, how to manage the application process, how to conduct an effective interview, and provide an effective orientation.
You will see the critical part training plays in reducing turnover in your company and why training has to be done differently with adults than with children.
This book provides you with:
1. A complete sample Hiring Process Manual for new employees.
2. A sample Employee Policy and Procedure Handbook.
3. Sample job descriptions for a Building Service Contractor.
Start looking at your most important assets differently—TODAY!
Want to get a peak inside? Check out the Table of Contents:
Chapter 1—details the difference between just hiring and recruiting GREAT people for a career.
Chapter 2—discusses newspaper ads that WORK and explains why they work.
Chapter 3—discusses career fairs and how to conduct them for success.
Chapter 4—outlines recruiting neighborhoods and the outstanding success you can enjoy.
Chapter 5—discusses online recruiting and when it works and when it doesn’t work.
Chapter 6—details how to manage the process so that you always have the people you need ready to go to work.
Chapter 7—reviews an often overlooked aspect of recruiting that being your facilities and how they can affect the type of GREAT employee you will or will not attract.
Chapter 8—outlines the do’s and don’ts of the interview. What can you say and what can’t you say.
Chapter 9—provides you with a plan of action to get going.
Chapter 10—details the FIRST STEP. What is it?
Chapter 11—provides a step by step process of orientation and provides a SAMPLE HIRING PROCESS MANUAL. This manual can save you thousands of dollars.
Chapter 12—explains in detail the importance of training to your success.
Chapter 13—will take you step by step through the process of how to successfully train your new GREAT employee.
Chapter 14— reminds us how we learn and remember—CRITICAL TO SUCCESS OF TRAINING ADULTS.
Chapter 15—lists other ideas that the author has found useful throughout his career in the service industry.
Chapter 16—provides you with an outline for a plan of action.
Chapter 17—provides you with actual sample job descriptions for a service based company.
Repeating—this is a how to book by one who has done it—not theory, just IDEAS THAT WORK.
“I just got Dick Olleck’s book called Finding, Training and Keeping Great Service Employees 101 and am so glad I did! I can’t stop reading it, it is so interesting! Everyone should have this book! Thank you for writing this!!!!”
– Lisa Huston, West Hazleton, PA