Summary
This article covers the SMS notification templates available in ZenMaid, which ones can be sent manually, and the limits that apply to text messages.
Important
Text messages are limited to 156 characters.
As of September 2022, adding custom templates is not available.
It's not possible to change the sender number or name for texts; they are sent from a standard do-not-reply number, enabling this feature at no extra cost.
We don’t support creating new or fully custom SMS templates, but you can edit any of the existing ones, such as the Appointment Confirmation or Follow-Up, and adjust the wording to fit your needs. You can also use variables like {{appointment.service_price}} or {{appointment.price_with_tax}} to display dynamic details.
For bulk SMS sending, we integrate with Mailchimp. SMS is only available to users in the US and UK and requires a paid Mailchimp plan as an add-on. You can connect Mailchimp with Zapier at no cost, and you don’t need to learn Zapier yourself. Just create an account, and our team will handle the setup. We chose Mailchimp because it is intuitive and easy to use.
Secondary Appointment Reminder appears in Actions > Send Text/Email, but only as an email. The SMS version sends automatically on its schedule and can’t be sent manually. To send something manually, use the email version, or send the Appointment Reminder SMS.
SMS Notification Template List
Important
Some templates are only available on certain plans. The plan is shown next to the template name below. Templates with no plan listed are available on all plans.
Templates marked Manual: Yes can also be sent on demand from an appointment, under Actions > Send Text/Email. All others send automatically only.
Template | Description | Plan | Manual sending |
Work Order | Share basic appointment details with your cleaners. | All plans | Yes, from any appointment profile |
Clock In Reminder | Remind your cleaners to clock in at the start of their appointment. | All plans | No |
Clock Out Reminder | Remind your cleaners to clock out after their appointment. | All plans | No |
Cleaner Cancellation Notice | Notify your cleaners when an appointment gets canceled. | Pro and Pro Max | Yes, from any appointment profile |
Employee Login Info | Notify your employees to log in to their accounts when you add them in ZenMaid. | All plans | No |
Key Pick Up Reminder | Remind cleaners to pick up keys from the office before the start of their workday. | All plans | No |
Key Drop Off Reminder | Remind cleaners to return keys to the office at the end of their workday. | All plans | No |
SOS Alert | Notify you, their team, and office managers when a cleaner needs help. For safety reasons, this template cannot be modified. | All plans | No |
Customer communications: Appointments
Template | Description | Plan | Manual sending |
Appointment Confirmation | Confirm new appointments with your customers. | All plans | Yes, from any appointment profile |
Appointment Reminder | Remind your customers of their upcoming cleaning appointment. | All plans | Yes, from any appointment profile |
Secondary Appointment Reminder | Send a second reminder to your customers before their cleaning appointment. | All plans | No, sent automatically only |
Cleaning Complete | Notify your customers that their cleaning service has been successfully completed. | Pro Max only | No |
Appointment Follow-Up | Follow up with your customers a few days after their appointment. Ask them for a review, rating and more. | Pro Max only | Yes, from any appointment profile |
Service Rating | Ask your customers to rate their experience with your cleaning service. | Pro Max only | Yes, from any appointment profile |
Service Rating Follow-Up | Follow up with customers who left a rating and ask them to leave a Google review. | Pro Max only | Yes, from any appointment profile |
OMW Text | Notify customers that their cleaning team is on their way. | Pro Max only | No |
Appointment Cancellation Notice | Confirm the cancellation of an appointment with your customer. | Pro and Pro Max | Yes, from any appointment profile |
Tip Request | Request a tip for one of your cleaners. | All plans | Yes, from any appointment profile |
Booking
Template | Description | Plan | Manual sending |
Booking Confirmation | Let your new ZenMaid booking form leads know that their request has been received successfully. ZenMaid offers a booking form (included in the paid plan) that can be placed on your website. | Paid plans | No |
Invoice and Estimates
Template | Description | Plan | Manual sending |
Invoice Notification | Notify customers about their invoice. | All plans | Yes, from the invoice |
Tailored communications
Template | Description | Plan | Manual sending |
Thanks For The Tip | Thank your customers for a tip they just left on one of your appointments. | All plans | Yes, from any appointment profile |
Additional Information
Submitted booking notifications come through to the owner as App Notifications. You can also have your office staff get these notifications.
Most SMS notification templates send automatically on the schedule you set. Only these can also be sent manually from an appointment (Actions > Send Text/Email): Appointment Confirmation, Estimate Confirmation, Appointment Follow-Up, Appointment Reminder, Appointment Cancellation Notice, Cleaner Cancellation Notice, Work Order, Service Rating, Service Rating Follow-Up, Tip Request, and Thanks For The Tip. You can edit the wording of any template, and for automated sends, you can choose the time they go out.
SMS notifications are sent through Twilio.
Cleaners will receive a text notification if an appointment is canceled, but not if it's changed.
Want to learn how to edit SMS templates in ZenMaid or see the available email templates? Check out the articles below:
Keywords
Text template
Learn text templates
Different text templates
Learn the ZenMaid text template
Different ZenMaid text template
Learn the text template in ZenMaid
Different text template in ZenMaid
Work order
Cleaners
Clock in reminder
Clock out reminder
Cleaner cancellation notice
Employee login info
Customer communications
Appointment confirmation
Appointment reminder
Cleaning complete
Appointment follow-up
Service rating
OMW text
Appointment cancellation notice
Booking confirmation
Invoice SMS
Key Pick Up Reminder
Key Drop Off Reminder
SOS Alert